Complaints and returns

  1. When the goods is delivered to the Buyer, he is obliged to receive it properly from the carrier, check the integrity of packaging, number of packages and in the case of any defects notify immediately the Carrier. Provided that the Buyer finds any defect, it is recommended not to accept the consignment. By accepting the consignment, the Buyer confirms that the consignment meets all above requirements and no further claims regarding the package will be considered. 
  2. If the Buyer finds an obvious defects after unpacking of consignment (incomplete consignment, mechanical defects), he/she shall immediately, not later than 3 days from the receipt of goods, notify the Seller about it in writing. In such case, the Buyer is entitled to provision of the proper fulfillment by the Seller or the refund of the purchase price or the discount selected by the Buyer.
  3. The place of complaint of damaged or defective goods is determined by mutual agreement between the Buyer and Seller. If the Buyer decides to send the claimed goods to the address agreed with the Seller, he arranges in his own interest that the goods will be packed in an appropriate and sufficiently protective packaging material.
  4. Complaint is enforced as an unilateral legal act where the Buyer determines specific defect and writes out how is this defect shown and inform which specific claim of responsibility for the defect enforces. This will be done in writing and delivered by e-mail to the Seller. Anyway do not send the goods to the Seller without prior written notification of the complaint. There is a period of 30 days for removing the defect which starts from the delivery of the claimed goods. The Seller will immediately contact the Buyer and agree on the most appropriate form of complaint procedure. In the case of the complaint it is always necessary to present a copy of document of purchase in our store – the invoice. When the complaint is repeated, the Buyer must also present a copy of the previous warranty repair. In the event that the Seller will not be able to process the complaint within 30 days from the date when the complaint was enforced, the Buyer will obtain the same rights as if it was an irremovable defect. In the case that the goods have demonstrably irremovable defect which makes completely impossible use of the goods, the Buyer has right to change the goods for the goods of the same or similar quality and type or to refund the purchase price. 
  5. The claim on complaint will expire when the goods is using under conditions which do not meet the conditions specified in the documentation (including even notification on the original packaging of the product), with inconsiderate, excessive or improper use or by force majeure. A typical example is washing clothes in the washing machine or at higher temperatures than allowed by the manufacturer.